Managing Difficult Problems
I can no longer count the number of times that I've been able to re-invigorate a problem investigation, even if I have zero visibility on the actual problem. This takes some self-discipline that doesn't come easy, especially during an urgent investigation. Here's that one weird trick:I do the depth of reading myself. If I see multiple threads, I'll read all of them. Then I will write as short a summary of all of the facts that I can....